A几天 after I returned the car in Los Angeles with my family, I thought everything was done. We had dropped off the Dodge Ram at the Thrifty desk near the airport. The kids were noisy around me and I remember very clearly I went to fill the tank. The fuel gauge needle was right at full. The staff at the counter did not say anything special so I just walked away thinking it was all fine. Then later I checked my credit card and saw a charge of 158.22 dollars. My first question in my head was simple. Why is it so high. Did I miss something. I checked my own fuel receipts again and still felt something was wrong. So I decided to contact them. As a parent traveling with kids I was already pretty tired and now there was this money problem to solve. When I explained my situation, they started by asking clear questions. Did you return the car with a full tank. Do you have photos. I answered one by one. I said I had a photo of the dashboard fuel gauge and also the paperwork from the rental. I also kept asking myself if I remembered the fuel level correctly. They asked me to send the photo so they could see it. I went through my phone gallery and found the picture where the gauge pointed to full and sent it. Then another problem came up. The mileage number in my photo was not the same as the number in the record from the rental company. I started to worry again. Did I take the wrong photo. Did the system record it wrong. They came back with another simple question. Why are these numbers different. Did you change any settings on the dashboard. I thought for a moment and then remembered that before returning the car I played a bit with the dashboard and changed the distance unit from miles to kilometers. I told them that I switched the unit so the numbers looked different. They asked me to explain this part more so it was clear that the kilometers and miles matched. I checked online myself and did the conversion again to make sure I was not saying something wrong, then shared my explanation. They did not use any fancy words. It was more like step by step checking the facts with me. After that they told me they would contact the rental company and try to get the fuel part back for me. I felt nervous but also a bit hopeful and just waited for a reply. Some time later they reached out again and told me the rental company had refunded the fuel amount. It was a bit over sixty dollars. I checked the number carefully and saw it was right. For me that was a big relief. When you travel with kids the budget is tight and extra charges like this are really annoying. What stood out in this whole story was the feeling that someone was actually taking care of the problem with me. I did not have to fight alone with the rental desk. There was dedicated customer service following up, asking me clear questions and talking for me with the rental company. As a parent that means a lot because my time and energy are limited. The booking at the start was made on QEEQ and now I feel glad I had their support in this fuel fee issue, or I would have spent much more time and stress on this small but tricky problem.
Descubre cómo nuestro servicio ha ayudado a otros clientes
