M

Michael Garcia

United States

June 9, 2026

Dedicated customer service

This was my first long rental booked through QEEQ. I picked up the car in New Orleans around April 9 in the morning and dropped it in Memphis about a month later. Things were not very smooth. The first car had a problem on the road. Roadside help told me to bring the car back fast and change to another one. They said I did not need to refuel that car. I was thinking, really no need to add gas, but I was in a rush so I just did what they said. When I got back to Australia and checked my bill, I saw a fuel charge. I thought, what is this fuel fee. They told me that car did not need fuel when I returned it. I did not keep any fuel receipt and I was worried I could not explain it well. So my first move was to contact customer support. They asked me many clear questions. Which day did you change the car. Does the paper you signed say you do not need to refuel. I went to find all my papers and took a photo of the swap contract. On it there were words that said I did not need to add fuel. The next days it was like a one question one answer pattern. I asked, did the rental counter say anything. They replied that they had pushed them again. After some time I asked, how is it now. They said the rental company wanted more proof and they explained the situation again. To be honest, if I talked to the rental company alone I would probably give up. I did not even know who to speak to or how to explain it. One time they told me the rental company was still working on that 105 USD fuel charge and asked me to wait a bit more. In my head I was thinking, will this money really come back. They kept following up and every time there was news they checked some details with me again, like if the last car was returned with a full tank. Then one day they told me the rental company had agreed to refund the 105 USD. I felt so relieved and felt all the effort to explain was not wasted. From this whole thing what stood out most to me was that someone stayed on this case with me the whole time and did not just say you talk to the rental company yourself. As a business traveler this one on one follow up feeling matters a lot to me because even when the rental company is tough there is still someone helping me speak clearly for my side.