When I think about this car rental in Italy I still feel a big sense of relief. I booked the car on QEEQ and planned to pick it up in Rome and return it in Naples. It was near the end of May around noon when I went to the rental office with my kids and our luggage. I had booked a seven seat car so my whole family could travel together and I was pretty excited. Before the trip I checked my booking on my phone many times. I saw that I had bought AXA Full Coverage. The description looked very complete so I felt it was important because I was driving in another country with kids. At the parking lot I walked around the car and took a video. I tried to film the front and the sides carefully. The sun was strong and there was glare on the screen so I could not see every detail clearly but I still recorded as much as I could. A few days later I returned the car near Naples also around midday. My family took the luggage out and my kid kept asking for water. When the rental staff checked the car they suddenly said there was damage on the left front corner of the hood and they wanted to charge a pretty big damage fee. I remembered that there was already a small mark when I picked up the car and I had mentioned it. When I heard they wanted to charge me I got very nervous. In my head I thought now I will lose a lot of money and maybe I should not have rented a car. They charged my card and I knew it would not be a small amount. Back at the place where we stayed I settled the kids first then I contacted the platform support and explained everything. I told them I had a video from pickup. To be honest I felt unsure because of the strong light in the video. That corner was not very clear and I was afraid the insurance would not accept it. After a few days I saw that my deposit was returned in full at the beginning. That made me even more confused. I did not really understand what it meant so I asked the support again. They told me not to worry too much and said that when the rental company finished charging the damage I could apply for a claim. I followed their advice and prepared the video bills and the rental contract. I waited until my child fell asleep then I uploaded everything slowly. In my mind I was doing math and thinking how I would pay for this if I had to use my own money. Later the rental company finally took the damage fee. Then I started the claim with AXA Full Coverage. During that time I sometimes got messages asking me to confirm the claim amount and the currency. I really did not want to make a mistake so I checked those numbers with my credit card bill again and again. The whole process was not very fast but they kept following up with me so I could feel that things were moving forward. The moment I heard that the claim was approved I was helping my kid with homework. When I saw the message I had only one thought. This money in the hundreds of dollars would not come out of my own pocket. Later I checked the claim amount and it was very close to what I had paid. I felt so much lighter like a tight string in my mind was finally loose. This experience made me feel that spending extra to choose AXA Full Coverage at the start was really the right decision. When you travel with kids and drive in another country it is very important to have this kind of safety net. There was worry and doubt in the middle but when I saw the money truly paid back my trust in them became much stronger.
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