The problem came first for me. The tire blew while we were driving in Japan and I was really stressed. It was around the afternoon of May 26. I was driving the small hybrid car I rented in Osaka. My family was in the car. We were on the Himeji Bypass. At first the road was fine. Then I saw a long piece of wood lying across several lanes. My first question in my head was what can I do to avoid this. I turned a bit to the right and I thought I missed it. About ten seconds later the car started to shake hard. Then I asked myself again did I still hit it. I moved the car to the hard shoulder and got out. The back left tire was totally flat. I looked at the tire and just thought what do I do now with kids on a fast road. After some time the police came. They took the accident details and told me other cars also hit the same wood. They agreed the tire burst because of that. That made me feel a little better but then a new question came. How much will this cost and will my insurance pay. Later a replacement car was arranged. I was told the repair and related costs were a few hundred pounds and in the end I paid over one thousand pounds in total on my card. When I signed and paid I felt really nervous. I kept thinking can AXA Full Coverage really pay all this or will they find some reason to say no. I bought this insurance because it covers things like tires and glass that the desk often does not cover so I kept every receipt very carefully. When I got back to the UK I started to contact them. I sent the accident story the police record the repair bill and my bank statement. Then the insurance side asked for the repair invoice again and also about the currency. I started to worry that they might only pay me in yen and I would have to deal with the exchange. Later the support team told me they had already told the insurer that I wanted the payout in GBP. That made me relax. The rental company sent the repair invoice very fast when I asked. I passed it on. Then I was told the claim was approved and the payment would be in GBP with an amount close to what I had paid on my card. When I saw that my first thought was I am really glad I bought this insurance or this family trip money would be gone. For a parent driving in another country this whole thing made the coverage feel very real. On the road you cannot control a random piece of wood. A blown tire just happens. At least they helped me talk with the insurer handle the documents and in the end I got my money back in the currency I use every day. I booked the car through QEEQ and this AXA Full Coverage claim turned a scary moment on the road into a lesson that did not destroy our budget.
Descubre cómo nuestro servicio ha ayudado a otros clientes
