"Your claim is approved." When I saw this line in my email I was still in Auckland and I suddenly remembered that unlucky tire from a few days before. I felt so relaxed at that moment. In my head I only had one thought. Good thing I bought AXA Full Coverage. If I go back in time it was around the evening of May 25. I was driving the EZU Toyota Aqua back from Auckland city. The sky was a bit gray. The road side was wet and a little empty. The car suddenly shook. I pulled over and checked. The tire was really bad and flat. I kind of froze. I was in a foreign country and my English is not that good. I kept thinking that the rental company would charge me a lot. I slowly changed to the spare tire by myself. My hands were dirty and the wind felt cold on my face. After I finished I felt tired and stressed. I searched for a tire shop on my phone and also opened my insurance details. When I saw that tire damage was covered under AXA Full Coverage I felt a lot calmer. I felt I was lucky I clicked that option when I booked. Around noon on May 26 I went to a nearby tire shop. They changed a new tire for me. I paid with my card and they gave me a small receipt. When I walked out of the shop the sky became clear and the cars on the street looked bright in the sun. In my mind I was still not sure if this money would really come back. I was worried there might be some strange reason to refuse it. After I went back I started to put all the proof together. I took photos of the receipt and checked my bank payment record. In the next days I kept talking with the customer service. They told me they still needed more documents. I felt a bit annoyed sometimes. It was like doing homework. But when I thought of that more than 170 NZD I kept going. For the repair invoice I even went back to the tire shop and asked them. They printed a proper invoice for me. A few days later I got another email. It said the insurance was checking and asked me to confirm the amount. It was about one hundred and seventy plus NZD. I counted it and saw it almost covered all the tire cost. At that moment the bad feeling from the flat tire was kind of fixed in my heart. When I finally saw the confirmation of payment I was still planning to return the car in Auckland around June 12. I thought that without AXA Full Coverage I might feel sad about that tire money for the whole trip. Now when I think of myself changing the tire by the road I still remember how messy it was but it also feels a bit funny. It became a real memory for me and it was the first time I clearly felt that extra insurance can really help in real life. QEEQ made that whole thing end in a good way for me.
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