That Bali trip started像一个小插曲 for us. I booked the car with QEEQ and because I was traveling with my kid I decided to pay extra for AXA Full Coverage. I just wanted to feel safe. At that time I thought maybe I would not use it but it made me more relaxed. We arrived in Bali around the evening of February 7. It was about eight o clock when we got to the airport. With a kid and many bags we went to the Easy Rent Bali counter. The staff brought a Toyota Agya to us. My wife and I checked the car. There were some small scratches and they marked them on the paper. I also took some photos. My kid was tired and kept asking if we could go to the hotel so I wanted to finish fast and drive away. The first few days were fine. We drove to the beach and to some local food places. The car was small but for three people and our luggage it was ok. I even joked to my wife and said I was happy I bought full coverage because I did not know the roads well. She laughed and said I was too careful. About one or two days before return day something happened in the afternoon. We were on a narrow street with many motorbikes parked on the side. I was driving slowly. The road was a bit wet from light rain and felt a bit slippery. When I turned the wheel I did not calculate the space very well. The right front wheel hit a stone at the edge of the road. I heard a loud knock. My kid got scared in the back and asked what happened. I stopped the car and got out to check. The wheel rim had a clear scratch and the tire had a small damaged area on the side. My heart dropped at that moment. I started to think how much this would cost. I told my wife that we were lucky we had AXA Full Coverage or it might be a big bill. But I was still worried that maybe they would try not to pay or say it was my fault in some special way. We went to return the car a bit earlier than planned. It was around the afternoon of February 10 around four something. At the office I told the counter staff what happened. He checked the car carefully and used a small light to look near the wheel and tire. He wrote some things on his form. I asked him about the cost. He told me the amount in local money and when I changed it in my mind it was about a bit more than forty pounds. I felt a bit sad to pay that because on a family trip every pound matters. But I knew this was part of the damage so I paid it first. I thought I could try to get it back from the insurance. Back at the hotel that night I started to put all the papers together. I had their invoice and receipt and also my photos of the damage. My kid was sleeping and I was sitting on the balcony with my phone and the documents. I told my wife that this insurance was probably going to save our budget. I prepared the claim materials and sent them as required. To be honest I was not sure if it would work. I just waited for news. After some time the customer service team contacted me and told me they had passed my documents to the insurance company for review. So I kept checking my email and my account now and then. I am busy with work and family so I sometimes asked my wife to check for me. She asked me if I thought they would take a long time. I just said I hoped it would be smooth and the amount was not huge. One evening at home after dinner I opened my email and saw a new message about the claim. I clicked it and saw that the claim was approved. The amount was GBP 43.70. Then I checked my account and the money was already there. I told my wife that they really paid all of it back. She smiled and said it was a small scare but a good result. For me the whole process was simple from my side. First I paid the rental company for the damage when I returned the car. Then I collected all the proof and sent the claim. After that I answered some questions and gave any extra files they asked for. Then one day the money just arrived. It felt fair and clear. As a parent traveling with a kid this kind of protection feels very important. When I picked the options I only thought about bad luck maybe happening. When it really happened I was happy that I made that choice. The small accident did not ruin our trip or our mood. My kid did not really feel the stress and we could still enjoy our time. This experience made me prefer booking with this kind of insurance in the future. I like that even things like tires and glass are covered. When something small goes wrong I do not need to worry that a repair bill will break the whole plan. For me it was a real example of a time when I could say I was really glad I bought it at the start and QEEQ ended up helping us a lot.
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