Mauricio

A

Angel ZayasMauritius

When I think about that trip now, my first feeling is that I was really glad I booked through QEEQ. Without them I have no idea how the deposit mess would end. I booked a Hyundai Grand i10 online, to pick up in Grand Baie in Mauritius. My plan was to get the car around seven in the morning on February 18 and return it early morning a few days later in the same area. Everything looked simple in my mind. Then I arrived at the rental counter and the problem just hit me. The staff told me the deposit was a big amount in euros. I froze on the spot. It was totally different from what I thought before. My heart started racing and I kept thinking about my card limit. My mood dropped from excited for the trip to super stressed in one second. My first reaction was to contact customer service. The line around me was noisy and my head was a mess too, but the person who picked up sounded very calm. I explained my situation and they helped me sort out the details. They asked me to check my contract and receipts and they said they would talk to the rental company and keep following the case. They also told me not to panic too much. I was standing by the counter waiting for updates, holding my phone so tight. It felt like waiting for exam results. The deposit problem was not fixed right away. The rental staff also asked me if I wanted to buy an extra local insurance. I really did not want to pay more and I was worried it might repeat the protection I already had, but I was also scared I could not get the car if I refused. After a while of thinking I decided to pay first to finish the pick up then I sent all the receipts and bank records to customer service so they could fight for a refund for me. This whole part was tiring but they kept replying to me so I knew things were moving instead of just disappearing. After some days they told me they had explained everything with the rental company and that extra insurance fee could be refunded to me. They also gave me a coupon. When I heard that I let out a big breath. I felt like all the calls and all the screenshots and explanations were not useless. The waiting time for the final result was a bit long and I did feel anxious, but at least someone was always tracking my case and talking to me, so the whole thing ended in a fair way. For someone like me, a young person renting a car in Mauritius for the first time, a wrong deposit with a big number is really scary. This experience made me feel that when problems come up, having dedicated customer service following my case, reaching out to me, and explaining things in simple words makes a huge difference. I did not feel so alone standing at the counter with my card in my hand.